Hi there!

Feel free to scroll down and explore the various projects and roles I've had the pleasure of working on. If you have any questions or would like to get in touch, please don't hesitate to reach out.

Location:

Calgary, AB, CA

Phone:

1-587-581-8951

Email:

contact@austinlhoward.com

For printable versions:

Work Experience:
Heartland Generation Logo

Business Analyst

Calgary, AB

May 2022 – Present

Description:

As a Business Analyst at Heartland Generation, my pillar was operational applications.

During my day-to-day, I would actively contribute to project management efforts, overseeing new and innovative ideas from an information systems perspective. I would collaborate with cross-functional teams, identify opportunities for process improvement, and drive positive change throughout the organization, resulting in enhanced productivity and optimized business outcomes.

As operational applications are the backbone of our organization, I played a key role in ensuring the reliability and performance of our applications, including CI/CD automation, server administration, and application administration. This spanned applications such as our MOC & Incident management, fleet management, CMMS, and even stretching into mobile device management, SCADA, and security.

As our entire IT department (including our director) was 5 FTE strong, I was able to play a secondary role and even lead some initiatives in departments outside of my specified pillar such as the M365 space, and primarily our Analytics department. Data management and analysis were also at the core of my responsibilities as a result of this.

Coming from a strong programming background, at Heartland I was able to develop in T-SQL, C#, .NET 6-8, and JavaScript. While development was a large part of my day-to-day I had the pleasure of helping with our Azure tenant administration, SQL database administration, Azure DevOps administration, InTune administration, Sharepoint Administration, and so much more. It was a pleasure to be able to enable data-driven decision-making and provide insights for strategic planning.

Projects:

Operations Site Metrics Portal

Velocity Data Extraction Pipeline

Front Office Finance Web App

Payroll Log Book Automation

Key Responsibilities:

CI/CD Automation and Administration

Reporting

Server Administration

Database Administration

Change Management

Application Administration & IAM

Architectural Analysis

Azure Administration

Web App Design and Development

Process Improvement

Technologies Used:

C#

.NET 6-8

Azure Function Apps

PowerBI

Python

Blazor

Vue.JS

Visio

Splunk

ATB Financial Logo

Systems Analyst IV

Calgary, AB

May 2021 – May 2022

Description:

What ATB called Systems Analyst IV, others call a "DevOps Engineer". I was responsible for the development and maintenance of ATB Financials mobile app development pipeline. This included the development of CI/CD pipelines, server administration, database administration, and application administration. This role gave me exposure to the Google Cloud Platform (GCP), Salesforce administration, Octopus Deploy, and TeamCity. Aside from my administration and development pipeline impact, I played a pivotal role in bridging communication between business representatives, project managers, project analysts, solution architects, and my fellow "Wealth Solutions" development team members when it came to the implementation of new technologies within our environment.

Projects:

Mobile Application Development Pipeline Optimization

Key Responsibilities:

CI/CD Automation and Administration

Server Administration

Database Administration

Change Management

Application Administration & IAM

Architectural Analysis

Salesforce Administration

Technologies Used:

C#

.NET 6

Python

TeamCity

Octopus

SQL

Solarwinds

Visio

Splunk

WBM Technologies Inc. Logo

Infrastructure Analyst

Aug 2019 – May 2021

Senior Deskside Analyst

Jun 2018 – Aug 2019

Windows 10 Deployment Specialist

Aug 2017 – May 2018

Calgary, AB

Executive Support

Jan 2017 – Aug 2017

Regina, SK

Description:

WBM Technologies, if you don't know, is a managed service provider.

In the beginning, I worked at Farm Credit Canada as Executive Support and was able to work closely with the C-Suite even getting to know their former CEO, Michael Hoffort, quite well. While I didn't stay in this position very long, I was able to make an impactful change by upgrading all 58 meeting rooms across two towers to full "one-click" Teams rooms such that FCC became the first user of the Microsoft Gen 1 "Surface Hubs" in Canada.

Next, after moving to Alberta, I started contracting for Pembina Pipelines and quickly moved from leading their deployment of Windows 10 across all field locations to being the sole Infrastructure Analyst for WBMs newly created managed service at Pembina.

As a member of the Infrastructure Team, I was responsible for the day-to-day operations of the service, including ticket management, server administration (both on-prem and cloud-based), documentation, change management, SCCM packaging, Azure tenant administration, IAM, and more.

Projects:

Automated On-boarding Script

Key Responsibilities:

Ticket Management

Server Administration

Documentation

Change Management

Application Administration & IAM

Architectural Analysis

Reporting

End User Support

SCCM Administration

Active Directory Administration

Technologies Used:

Azure

Active Directory (Hybrid joined)

SCCM

ServiceNow

PowerShell

WireShark

iLO/iDRAC

VMware ESXi

VMware vSphere

Visio

Splunk

Sasktel Logo

Advanced Technologies Assistant

Regina SK

Sep 2016 – Jan 2017

Description:

As an Advanced Technologies Assistant at SaskTel, I was responsible for the day-to-day operations of the "experimental" server room. This included ticket management, server administration, documentation, change management, and more.

This position allowed me to collaborate with a team of inspired individuals in SaskTel's IP division, delving into contemporary and legacy router technologies. I was even able to install and troubleshoot Cisco and Alcatel routers, contribute to major projects involving server installations, craft custom bash scripts for automation, and independently tackle locally hosted server maintenance, broadening my technical proficiency and strengthening my networking knowledge.

Projects:

Development Server Room Redesign

Key Responsibilities:

Ticket Management

Server Administration

Reporting

Change Management

Script Writing

Architectural Analysis

PCB Production

Circuit Analysis

Embedded Programming

Technologies Used:

C

Assembly

Bash

Visio

ServiceNow

WireShark

Solarwinds

iLO/iDRAC

VMware ESXi

VMware vSphere

RCMP Logo

Wireless Communications Engineer

Regina, SK

May 2015 – Apr 2016

Description:

As a Wireless Communications Technician at the Royal Canadian Mounted Police (RCMP) F Division, I played a key role in the repair and maintenance of Harris P25 radio towers in southern Saskatchewan. Utilizing expertise in radio frequency (RF) technologies, I diagnosed and resolved issues, ensuring seamless communication across federal government agencies. Additionally, I reverse- engineered retired P25 Harris base stations (MASTR III), developed custom PCBs for both towers and vehicles, and designed radio towers for optimal coverage in new locations.

Projects:

Cross-Border P25 Interoperability

Key Responsibilities:

Circuit Analysis

Embedded Programming

PCB Production & Design

Change Management

Script Writing

Architectural Analysis

RF Circuit Design

Technologies Used:

Autodesk Eagle/KiCAD

Bently OpenTower

PowerShell

C++

C

Assembly

Ladder Logic

GNU Radio

Visio

EDUCATION:
Sask Polytech Logo

Electronics Engineering Technology

4.0 GPA

Moose Jaw, SK

Sep 2014 – May 2017

Awards:

Graduated with Honors

Viterra Innovation Award ($2k)

Viterra Saskatchewan Innovation and Opportunity Bursary ($10k)

Ontario Tyendinaga Mohawk Innovation Scholarship ($40k)

Description:

Saskatchewan Polytechnic allowed me to grow greatly in knowledge of the technological world and its impact on individuals, as well as the environment around us. I have taken courses here regarding almost every facet of computer engineering technology such as: Wireless radio signals, diagnosis of micro-controllers, use of oscilloscope and function generators, computer programming, basic mechanical engineering, intermediate electrical engineering, as well as many other topics.

Projects:

Iris Project

Industry Knowledge:

Alberta Electricity Market

Instrumentation and Controls

Microsoft Azure

Oil and Gas

FinTech

Telecommunications

Canadian ISP

Canadian Law Enforcement

Radio Communications Technologies (analog and digital)

Soft Skills:

Leadership

Public Speaking

Effective Collaborator

Adaptability

Continuous Learner

Effective Communicator

Innovator

Strategic Problem-Solver

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